First direct app psk download

This app used to enable two users. Each user could log In via their own secure details giving their own user name, only selected characters of their pass word and a memorable answer. Since the secure digital log In only one user can use this app and now only a password is requested and it is the whole password. So the second user has to find some other way to access their accounts. For example we have 1 iPad and two accounts with first direct since the change over my partner can still access his account on the app but I have to now find another way to access mine.

I spent over an hour on the phone to first direct yesterday and although they appreciated what I was saying they just kept repeating that the new system was far more secure as it only allowed one person to use the app and suggested that I use another device to download the app to access my account. I have been a customer of the bank since the very first days of its existence and in those 20ish years have never had a issue that has caused me to look elsewhere. In the early days of online banking I think I was involved in a trial I always reverted back to telephone banking because that experience was always very positive and I enjoyed speaking to a real person.

However, the increased frequency of being on hold until one of the agents was available forced my migration to use the online app more and more. I was a dye in the wool BlackBerry user and when the FD service was removed from the old BB operating system I moved to an iPhone and with face recognition making logging in even easier, rarely use the call centre.

The app is logical and easy to use - one gripe is that with 2 Amex cards it would be easier to work out which one I should be paying if you showed the last four numbers of the card rather than the first 8? Also only ever have one payee, which appear to multiply if you change the reference. The following data may be collected and linked to your identity:. The following data may be collected but it is not linked to your identity:.

Privacy practices may vary based on, for example, the features you use or your age. Learn More. The following data may be collected and linked to your identity:. The following data may be collected but it is not linked to your identity:. Privacy practices may vary, for example, based on the features you use or your age.

Learn More. With Family Sharing set up, up to six family members can use this app. App Store Preview. Jun 14, Version 1. Ratings and Reviews. App Privacy. Size Category News. Compatibility iPhone Requires iOS 9.

Mac Requires macOS For a list of all the cookies we use and what they do, please read our Cookie Policy. When you use your debit or credit card online, we may ask you to verify the card payment by either entering a one-time passcode we send you by text message, or using our App and a Digital Secure Key.

In line with Payment Services regulations, in the next few weeks, you may be asked to confirm your online card payments more often.

At this point, you need to move out of the online checkout and log on to your first direct App to check the details of your online card payment. Find out how to download our App on compatible devices. Find out all the information you need to get started on our App if you have a compatible device.

The changes to online card payments have been introduced due to new Payment Services Regulations. This additional level of verification has been designed to help protect you from card fraud, and make it harder for fraudsters to make payments without your knowledge. The transaction was not declined by us.